Frequently Asked Questions

The butters are a mixture of oils that come in both their solid and liquid forms. The textures range from whipped cream to cake icing. The buttercreams are a thick creamy/lotion like consistency. 

For the products that contain water, the shelf life is 1 year to 18 months. Products that do not have water do not expire. It is important to note that different storage conditions may change the consistency of the products (ex. extreme heat, extreme cold, water contact). 

Never let water drip into your sugar scrub. A small spoon or wooden spatula (usually included) should be used to scoop out the amounts needed for use. Do not dip wet utensils or wet hands in the scrub. Water causes the sugar to harden and will make the scrub difficult to use. 

SN: Only whipped sugar scrubs and body polish are perfectly fine if water gets in them, since they have extra ingredients that can absorb the water. Still, utilize caution for longer use. 

No. We only use essential oils or non-toxic scented oils for product fragrance. This is to ensure that no skin irritation occurs.

Of course! Think about what you use regularly for your skin and take a look at the ingredient list. Our ingredient lists are short and full of natural ingredients you can pronounce. Unless you are allergic to something in particular, all of our products cater to consumers looking for a holistic approach to their skin care and natural hair care needs. No prescription needed, just research!

Jiri products produce the best results on natural or transitioning hair. Relaxed hair does not absorb as much moisture as natural hair, and may feel weighed down with use. However, those with relaxed hair can still use the products for their skin and scalp. The skin care line is for all skin types.

This simply means they can be used for more than one purpose. The butters can be used for natural hair or skin care needs. The sugar scrubs are for face and body use. The washes are for natural hair or skin care needs. The products can work for you in one area or multiple. 

Yes. Jiri products that need a preservative contain one, and it is formaldehyde-free and paraben-free . We only use one preservative and 1% of the total quantity is needed. This is an extremely small amount and causes no harm. Preservatives are absolutely necessary in natural products because without them, yeast, mold, bacteria, and mildew will develop inside.

Natural products are healthier and just as (if not more) effective than other types of products. Legally, we cannot guarantee any results because our products are not intended to diagnose, treat, or cure any ailments. However, the ingredients we use have properties and characteristics which can target different hair and skin care problems and promote natural health and healing. Holistic, herbal, and traditional medicine are our focus, so we cannot make claims, but we urge you to read product descriptions to see what will work best for you. It helps to be consistent with use and patient. 

The shipping policy is presented at the very bottom of the website page near the other store policies. 

Current processing times are usually 3 to 5 days. However, during sales or holiday's that bring high traffic, processing times can last up to 10 business days. Read more about processing times under the shipping policy. 

Yes. however, it is important to add processing times to your expected shipping. For example, if you selected standard shipping (2 to 6 day), this is in addition to the time it takes to process your order. 

Orders are shipped out Monday-Friday. If you place an order on a Friday, do not expect the item(s) to ship until the following week. 

If you have not received a tracking email, this is due to the incorrect email address you provided. Please double check your email before you order. All emails from Jiri Naturals are sent to the initial email you provide. If you signed up for SMS updates, these notifications will come to your phone instead. 

Jiri Naturals is not responsible for stolen packages once delivered. It is important to track your package daily so that you can be aware of its estimated arrival. Most packages are small enough to fit in a mailbox, but medium sized to large orders may be dropped off at your door. See our shipping policy for more information

Usually, a customer has input the wrong email address or signed up for SMS updates instead of email. If either of these is the case, you would not receive updates to your expected email. Please double check your email address before you submit your order, as shipping updates also go to the email you provide us. 

Yes you can if your order has not shipped. If you haven't received tracking yet, simply send an email with the requested additional items and your order number. Your requested items will be added and you will receive an invoice via email for the difference. 

Jiri Naturals used to honor pickup/delivery for local customers. However, due to constant rescheduling, time constraints, and safety concerns, this has been discontinued. Orders can be purchased online and shipped to your home or directly at local events like expos, workshops, and markets where we participate as vendors. 

All questions about returns/exchanges can be answered with the refund policy. This policy is found at the very bottom of each website page. If further clarification is needed, you can email us: help@jirinaturals.com

An order can be cancelled only if it has not yet shipped. A full refund will be issued. Once you receive a shipping notification, the order cannot be cancelled. For more information, read our refund policy. 

Wholesale orders are available for businesses and regular consumers for events. The types of events include baby showers, wedding showers, parties, etc. Those looking to purchase wholesale should email: help@jirinaturals.com

The minimum order amount to purchase wholesale is 100.00 USD. 

Simply send us an email to info@jirinaturals.com requesting the wholesale sheet. Once we send you the sheet, you can review it and determine your order amount. We will send you an invoice and after payment, we will work on your wholesale order.