Frequently Asked Questions

The butters are a mixture of oils that come in both their solid and liquid forms. The textures range from whipped cream to cake icing. 

During the summer months, high temperatures outside or in route may cause the butters to liquefy. For this reason, in 2020 we discontinued our original butters for the warm and hot months of the year. For these months, we replaced them with butter creams in the same variations. The ingredients are almost identical, but are like creams so they do not melt. The original butters will always be back available during the cool and cold months of the year. Both sets have the same uses, for skin care and natural hair care. 

For the products that contain water, the shelf life is 8 months. The butters and scrubs do not contain water. Therefore, they do not expire. It is important to note that different storage conditions may change the consistency of the products (ex. extreme heat, extreme cold, water contact). 

Never let water drip into your sugar scrub. A small spoon or wooden spatula (usually included) should be used to scoop out the amounts needed for use. Do not dip wet utensils or wet hands in the scrub. Water causes the sugar to harden and will render the scrub useless. 

No. We only use essential oils or non-toxic scented oils for product fragrance. This is to ensure that no skin irritation occurs.

Of course! Think about what you use regularly for your skin and take a look at the ingredient list. Our ingredient lists are short and full of natural ingredients you can pronounce. Unless you are allergic to something in particular, all of our products cater to consumers looking for a holistic approach to their skin care and natural hair care needs. No prescription needed, just research!

Jiri products produce the best results on natural or transitioning hair. Relaxed hair does not absorb as much moisture as natural hair, and may feel weighed down with use. However, those with relaxed hair can still use the products for their skin and scalp. The skin care line is for all skin types.

This simply means they can be used for more than one purpose. The butters can be used for natural hair or skin care needs. The sugar scrubs are for face and body use. The washes are for natural hair or skin care needs. The products can work for you in one area or multiple. 

Yes. Jiri products that need a preservative contain one, and it is formaldehyde-free and paraben-free . We only use one preservative and 1% of the total quantity is needed. This is an extremely small amount and causes no harm. Preservatives are absolutely necessary in natural products because without them, yeast, mold, bacteria, and mildew will develop inside.

The shipping policy is presented at check out when placing an order. Read carefully before submitting. 

Regular processing times are usually 1 to 3 days. However, during sales or holiday's that bring high traffic, processing times can last up to a week. Read more about processing times under the shipping policy. 

Yes. however, it is important to add processing times to your expected shipping. For example, if you selected standard shipping (2 to 6 day), add an extra day or so for processing times. 

Orders are shipped out Monday-Friday. If you place an order on a Friday, do not expect the item(s) to ship until the following week. 

Jiri Naturals used to honor pickup/delivery for local customers. However, due to constant rescheduling, time constraints, and safety concerns, this has been discontinued. Orders can be purchased online and shipped to your home or directly at local events like expos, workshops, and markets where we participate as vendors. 

Jiri Naturals is not responsible for stolen packages once delivered. We can file a claim with the mail carrier but this will take time depending on their policy. Once reimbursed, we can issue you another order free of charge. It is important to track your package daily so that you can be aware of its estimated arrival. Most packages are small enough to fit in a mailbox, but medium sized to large orders may be dropped off at your door. 

All questions about returns/exchanges can be answered with the refund policy. This policy is found at the very bottom of each website page. If further clarification is needed, you can email us: help@jirinaturals.com

An order can be cancelled only if it has not yet shipped. A full refund will be issued. Once you receive a shipping notification, the order cannot be cancelled. For more information, read our refund policy. 

Wholesale orders are available for businesses and regular consumers for events. The types of events include baby showers, wedding showers, parties, etc. Those looking to purchase wholesale should email: help@jirinaturals.com

The minimum order amount to purchase wholesale is 100.00 USD.