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Frequently Asked Questions



What is the consistency of the butters?

The butter texture changes seasonally. Why?

Do these products expire?

I got water in my sugar scrub and it turned hard overtime. What happened?

Do you use perfumes for the amazing scents of your products?

I have sensitive skin. Are your products good for people like me?

Can these products be used on relaxed hair?

What do you mean when you say the products are interchangeable or multi-use?

Is the preservative you use for some products safe?

Will I get fast results from using natural products?


Where is the Shipping Policy located?

How long are processing times?

Are your shipping estimates accurate?

What days do you ship out orders?

Can I pick up my order if I live close by?

What happens if someone steals my package from my doorstep/apartment?


Where can I find the Refund Policy?

Can I cancel an order for a full refund?

Wholesale Orders

Who can purchase wholesale?

What is the minimum order amount for wholesale purchases?