During the summer months, high temperatures outside or in route may cause the butters to liquefy. It is not permanent, but its recommended to sit the butters in a room temperature/cool place for restoration of solid form. You can use the refrigerator or freezer to speed up the process of solidifying, which should only take 30 minutes to an hour. Do not open at an angle in summer months to avoid possible spilling if the butter has melted upon arrival. Let cool and then open for use.
Yes! Jiri Naturals found a plant-based thickener that is 100% safe. We incorporated this into our wash formula to make them easier to use and prevent product waste.
Never let water drip into your sugar scrub. A small spoon or wooden spatula (usually included) should be used to scoop out the amounts needed for use. Do not dip wet utensils or wet hands in the scrub. Water causes the sugar to harden and will render the scrub useless.
Water is perishable, and the only products with water included are the washes and hair mask. There is a preservative in these two products, so the shelf life is 6 months to a year. The butters and scrubs do not contain water. Therefore, they do not expire. It is important to note that different storage conditions may change the consistency of the products (ex. extreme heat, extreme cold, water contact).
Of course! Think about what you use regularly for your skin and take a look at the ingredient list. Our ingredient lists are short and full of natural ingredients you can pronounce. Unless you are allergic to something in particular, all of our products cater to consumers looking for a holistic approach to their skin care and natural hair care needs. No prescription needed, just research!
Jiri products produce the best results on natural or transitioning hair. Relaxed hair does not absorb as much moisture as natural hair, and may feel weighed down with use. However, those with relaxed hair can still use the products for their skin and scalp.
This simply means they can be used for more than one purpose. The butters can be used for natural hair or skin care needs. The sugar scrubs are for face and body use. The washes are for natural hair or skin care needs. The products can work for you in one area or multiple.
Yes. Only two Jiri products contain a preservative and it is formaldehyde-free and paraben-free . We only use one preservative and 1% of the total quantity is needed. This is an extremely small amount and causes no harm. Preservatives are absolutely necessary in natural products because without them, yeast, mold, bacteria, and mildew will develop inside.
Regular processing times are usually 1 to 3 days. However, during sales or holiday's that bring high traffic, processing times can last up to a week. Read more about processing times under the shipping policy.
Yes. however, it is important to add processing times to your expected shipping. For example, if you selected standard shipping (2 to 6 day), add an extra day or so for processing times.
Jiri Naturals used to honor pickup/delivery for local customers. However, due to constant rescheduling, time constraints, and safety concerns, this has been discontinued. Orders can be purchased online and shipped to your home or directly at local events like expos and workshops where we participate as vendors.
Jiri Naturals is not responsible for stolen packages once delivered. We can file a claim with the mail carrier but this will take time depending on their policy. Once reimbursed, we can issue you another order free of charge. It is important to track your package daily so that you can be aware of its estimated arrival. Most packages are small enough to fit in a mailbox, but medium sized to large orders may be dropped off at your door.
All questions about returns/exchanges can be answered with the refund policy. This policy is found at the very bottom of each website page. If further clarification is needed, you can email us: jiriorg@gmail.com.
An order can be cancelled only if it has not yet shipped. A full refund will be issued. Once you receive a shipping notification, the order cannot be cancelled. For more information, read our refund policy.
Consultations can be completed in the comfort of your own home. More options will be given to the customer before confirming a consultation. Consumers who are not local will have their consultation completed via online communication. Pictures and videos may be required for certain segments of the consultation.
The consultations are very beneficial for those looking to take the best care of their natural hair or skin. Included are: a questionnaire about natural hair or skin care practices and condition, a hair porosity test, texture identification, testing of Jiri Naturals products, a full regimen emailed in 24 to 48 hours, product recommendations included in the regimen, and a sample of a Jiri Naturals product. All information and advice given are from a holistic perspective.
Wholesale orders are available for businesses and regular consumers for events. The types of events include baby showers, wedding showers, parties, etc. Those looking to purchase wholesale should email: help@jirinaturals.com
