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Frequently Asked Questions

FAQ

Products

I got water in my sugar scrub and it turned hard overtime. What happened?

Do these products expire?

What is the consistency of the butters?

Do you use perfumes for the amazing scents of your products?

I have sensitive skin. Are your products good for people like me?

Can these products be used on relaxed hair?

What do you mean when you say the products are interchangeable or multi-use?

Is the preservative you use for some products safe?

Will I get fast results from using natural products?

Shipping

Where is the Shipping Policy located?

How long are processing times?

What are your Shipping Estimates?

What days do you ship out orders?

I never received tracking information, why?

What happens if someone steals my package from my doorstep/apartment?

Do you do combined shipping?

Orders

I never received a confirmation email. Why?

Can I add to my order if I forgot something I want?

Can I pick up my order if I live close by?

Returns/Exchanges

Where can I find the Refund Policy?

Can I cancel an order for a full refund?

Wholesale

Who can purchase wholesale?

What is the minimum order amount for wholesale purchases?

How can I initiate a Wholesale Order?