Frequently Asked Questions

FAQ

Products

What is the consistency of the butters?

I received a melted butter. Why?

Did the consistency of the washes change?

Do these products expire?

I got water in my sugar scrub and it turned hard overtime. What happened?

Do you use perfumes for the amazing scents of your products?

I have sensitive skin. Are your products good for people like me?

Can these products be used on relaxed hair?

What do you mean when you say the products are interchangeable or multi-use?

Is the preservative you use for some products safe?

Shipping

Where is the Shipping Policy located?

How long are processing times?

Are your shipping estimates accurate?

What days do you ship out orders?

Can I pick up my order if I live close by?

What happens if someone steals my package from my doorstep/apartment?

Returns/Exchanges

Where can I find the Refund Policy?

Can I cancel an order for a full refund?

Hair and Skin Care Consultations

How do I schedule a Consultation?

Where are the consultations completed?

How long do consultations last?

What is included in a Consultation?

How much are consultations?

Wholesale Orders

Who can purchase wholesale?

What is the minimum order amount for wholesale purchases?